I have been to Bridal and Formal many times for bridesmaids dresses. This was my first time shopping as a bride. I came in with the intentions to only browse but found myself overwhelmed and in need of help. At the main desk I was immediately helped by Tramain who gave me the overview of the salon and dresses. About 15 minutes later Korey came out to introduce herself and to get started. She was warm, inviting and very knowledgable. I had little to no idea what I was wanting out of a dress but she helped guide me through the process. Her opinions were helpful once we narrowed down the specific style and type of look I wanted. She was very accommodating and helpful and just overall very sweet and kind. I felt at ease with her and never once felt rushed, even when she let me know she may be a little behind. I was kept in the know the entire time. During our session she did tell me another bride showed up but I was completely fine with it. I worked in retail for over 10 years, so I understand when you may need to step away for a moment. She would help someone else but she was ALWAYS there when I needed her help and to me that was what I needed. She also remembered the dress I initially loved and I think she knew that was the one I would go with because she would compare every dress I tried on that do to THE ONE. In the end I was excited, happy, nervous and more importantly satisfied. I came to Bridal and Formal and never went anywhere else. Thanks to Korey I kept from looking elsewhere and finding a different dress. I’m not sure if I would have been satisfied anywhere else. Even the next day after purchasing the dress, I had a last-minute questions and “crisis”. Amy was accommodating and helpful and guided me into making sure I was getting the proper length for my dress.
It’s moments like these that make me happy that I chose Bridal and Formal and will blog, rant and rave about your company and sales people (especially Korey) for all to hear, read and see. I’m even encouraging my bridesmaids to get their dresses at B&F to keep the business with you.
Thank you to your entire team. And once again thank you to Amy and Korey. You helped this overwhelmed bride to be, find her dress and have her own special Say Yes To The Dress moment.