FAQ

Frequently Asked Questions Section

Feel free to click on a question below to link to the answer or scroll down to see all questions and answers.

Store FAQs

    1. Do I need an appointment?
    2. How long should I expect my visit to last?
    3. What are the hours your store is open?
    4. What is your phone number and extensions?
    5. What is your fax number?
    6. Where are you located?
    7. What major credit cards do you accept?
    8. Do you do alterations?
    9. Are alterations included in the price of the gown?
    10. Can I purchase a gown online or over the telephone?
    11. Do you accept returns?
    12. Do you have stores in other cities/states?
    13. Do you have payment options?
    14. What are your shipping options?

Bridal Gown FAQs

    1. If I am looking through a bridal magazine or on the Internet and am interested in a dress, can I call your store to see if you have it?
    2. What designers do you carry?
    3. What is the price range for the dresses in your store?
    4. Do you offer any discounts or incentives?
    5. How long does it take for a dress to come in?
    6. What dress sizes do you carry?
    7. How do you determine which size I will order?
    8. Why am I ordering a size 2 sizes BIGGER than my normal size?
    9. Can I order extra fabric?
    10. Do you carry petite sizes?
    11. What colors do the dresses come in?
    12. How will I select a color for my bridal gown?
    13. Do all dresses need to be ordered, or can I buy one off the rack?
    14. What is a trunk show?
    15. What is a blusher? Do brides still wear blushers?
    16. Do you have veils that will match my gown?
    17. What is the trend in headpiece styles?
    18. What is a “hollow-to-hem” measurement?
    19. What is a bustle?
    20. How long do I have to pick up my dress after it comes in? What if I live out of town?
    21. How do I store my dress until my wedding?

Bridesmaids FAQs

  1. Do you carry bridesmaid’s dresses?
  2. If my bridesmaids live out of town, can I still order their dress through your store?
  3. How is the size determined for my bridesmaids?
  4. How do I begin selecting bridesmaids dresses?
  5. How do I choose a color for my bridesmaids’ dresses?
  6. When should I order my bridesmaids dresses?
  7. How long will it take for my bridesmaids dresses to be delivered?
  8. What are the shipping options for bridesmaids gowns?
  9. Do bridesmaids really have to spend a lot on a dress they may only wear once?

Store FAQs

1. Do you need an appointment?
No, you do not! Please visit our store any time it is convenient for you!

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2. How long should I expect my visit to last?
Once you have gone back into the dressing room, expect to spend from
1 -1 1/2 hours with your Personal Bridal Consultant. Any further visits will take up to an hour.

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3. What are the hours your store is open?
Monday- Thursday: 11:00am – 8:00pm
Friday: 11:00am – 5:00pm
Saturday: 9:30am- 5:00pm
Sundays: 12:00pm – 4:00pm

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4. What is your phone number and extensions?
Our phone number is (513) 821-6622.
Extensions –
1 – Hours & Directions
2 – Bridal Department
3 – Bridesmaids Department
4 – Shoes & Accessories
5 – Paris Tiaras and Jewelry
6 – Club Dress Prom

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5. What is your fax number?
Our fax number is (513) 821-6736.

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6. Where are you located?
We are located at 300 West Benson Street, Cincinnati, Ohio, 45215. We are just 12 miles north of Downtown Cincinnati. link(‘Hours and Directions’, array( ‘controller’=>’content’, ‘action’=> ‘hours-and-directions’) ); ?>

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7. What major credit cards do you accept?
We accept Master Card, Visa and Discover.

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8. Do you do alterations?
Many of our brides travel from distances greater than 100 miles, we find that they prefer to have their alterations done closer to home. Because of that fact, we do not offer alterations in our store. We do, however, have an extensive referral list of reliable seamstresses who are located throughout the Midwest.

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9. Are alterations included in the price of the gown?
Alterations are an additional charge. Alterations vary depending on the style of gown, the fabric and detail, and the alterations needed. We feel that alterations are an important aspect of the bridal gown experience. Quality is key. Experience has shown that free alterations result in poor workmanship.

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10. Can I purchase a gown online or over the telephone?
All dresses must be ordered directly from our store, whether in person or over the phone. However, since all sales are final, we encourage you to visit our store to make your purchase. This will allow you to try on all the different styles of gowns to determine which is the most flattering style for you. You will also be able to utilize the expertise from our Bridal Consultants and get the full service that you deserve in preparing for your wedding day. Because it is impersonal and does not provide appropriate service we do not take orders over the Internet.

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11. Do you accept returns?
All sales are final. This final sales policy is consistent with the industry standard for bridal & special occasion apparel.

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12. Do you have stores in other cities/states?
We are a local family owned and operated corporation. This allows each bride to get one-on-one attention and not feel like they are at a self-service, off-the-rack discounter.

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13. Do you have payment options?
When you order your bridal gown we require a 60% deposit, payable with cash, check or credit card. The final 40% is due upon picking up your gown. At the time you pick up your gown we accept cash or credit card.

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14. What are your shipping options?
We ship all of our gowns UPS ground, insured and trackable. Someone must sign for the gown when it arrives at your home or place of business. We cannot ship outside the continental US, and do not ship within 50 miles of the store. If you are shipping within the state of Ohio, sales tax and shipping charges are required.

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Bridal Gown FAQs

1. If I am looking through a bridal magazine or on the Internet and am interested in a dress, can I call your store to see if you have it?
Yes, please do! We only need the name of the magazine, issue, page number and designer of the dress to assist you. If you saw a gown on the Internet, please have the website address and the internet number. Or if you simply have the designer and name or style number we can look it up with that information also.

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2. What designers do you carry?
We carry over 50 designers. A complete list can be found on our link(‘Designer\’s page’, array(‘controller’ => ‘designers’, ‘action’ => ‘index’) ); ?>.

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3. What is the price range for the dresses in your store?
We have dresses for brides in every price range. You can find dresses for hundreds of dollars and you can find dresses for thousands of dollars. There is a dress for every bride at Bridal and Formal.

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4. Do you offer any discounts or incentives?
If you purchase your bridal gown at Bridal & Formal we do offer special discounts off of your bridal gown, headpiece and veil. We also offer discounts off of bridesmaids, mothers, and flower girl dresses, shoes, jewelry, accessories, slips, and undergarments.

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5. How long does it take for a dress to come in?
Depending on the designer and time of year, a dress can take 5-8 months to come in. However, some designers have quicker delivery times or offer a rush service.

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6. What dress sizes do you carry?
We have dresses from size 1 to size 30.

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7. How do you determine which size I will order?
We have measurement cards for each designer that we carry. We will take your bust, waist, and hips measurements and determine where you fall on the size chart. Gowns are made according to the size chart, not custom to your measurements. Therefore you may need a few alterations about a month before the wedding, to make it a perfect fit. Keep in mind that extra size charges apply to certain sizes, and if you are over 5’10” you may have to order extra length.
If you are getting measured locally, please print out our bridesmaids/bridal measurement chart and use it to get your measurements taken.

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8. Why am I ordering a size 2 sizes BIGGER than my normal size?
Don’t panic! Bridal gowns are cut according to a couture size chart and run smaller than the ready to wear clothing you buy at the mall. Most brides order a bridal gown 1-2 sizes larger than they usually wear, and that is normal.

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9. Can I order extra fabric?
Fabric can be ordered from certain manufacturers. Your Bridal Consultant will be able to check the availability at the time your order your gown. Keep in mind dye lots may vary, therefore it is not always recommended.

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10. Do you carry petite sizes?
Most designers offer a standard size chart. However, certain styles are better on certain body types, and your bridal gown consultant would be happy to help you to find the best cut that works for you.

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11. What colors do the dresses come in?
Dresses are available in many different colors. Some of the most popular colors are white, ivory, café, rum pink, gold, platinum, and ice blue.

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12. How will I select a color for my bridal gown?
Many factors come into play when selecting the color of your bridal gown. Many options are available and “white” is no longer the expected norm. The first and most important factor is personal preference. It is YOUR wedding, do what you want! If you do not have a preference, you can take into account your hair color and skin tone. There are so many different shades of white and ivory (and all of the other colors mentioned above) and they range from cool to warm tones. Choose something that will compliment you. You can also consider the time of day, time of year, and location. If you are indoors with candles you may choose a different color that if you are outside in natural sunlight. And lastly, you can consider what color you want your bridesmaids to wear. But only as a last resort, because YOUR dress determines your maids dresses not vice versa.

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13. Do all dresses need to be ordered, or can I buy one off the rack?
Many of the dresses in our store do need to be ordered, however we do have a large off the rack section with as well.

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14. What is a trunk show?
Once or twice a year, designers come to our store for a weekend. We display many of their most popular dresses and the bride has the privilege to work one-on-one with the designer of her dress! It is a special experience that brides never forget.

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15. What is a blusher?
Do brides still wear blushers? A blusher is the piece of veiling that covers the bride’s face when she walks down the aisle. Some brides choose to wear a blusher, others do not. It depends on the bride’s personal style and look she wants on her wedding day. .

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16. Do you have veils that will match my gown?
Yes, we do! We also offer hundreds of beautiful veils that will complete the look of any gown.

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17. What is the trend in headpiece styles?
Hair jewelry! Tiaras detailed with Austrian crystals, freshwater pearls, Swarovski crystals, and even colored pearls and crystals!! By putting your jewelry in your hair not only do you create a timeless beautiful look, but you have a great heirloom to pass on to future generations! Also with the hair jewelry your veiling is on its own comb. Having a headpiece and veiling separate offers the bride so many more options when it comes to hairstyles. You are not locked into one look. You can take your headpiece and veil to your hair dresser and he/she can create a look that is personal and perfect for you. Plus you can take off your veil at your reception, and still wear your headpiece.

Another great trend right now is the flowers & feathers in your hair, and the “bird cage” veils that just go over your eyes.

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18. What is a “hollow-to-hem” measurement?
On occasion a gown will not be able to be hemmed by your alterations person. In this case we will take a measurement from the hollow of your neck to the floor, with you in the shoes and slip you plan on wearing, and have the manufacturer shorten the dress for you. This does require an extra charge.

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19. What is a bustle?
Many bridal gowns have trains that are not detachable. The bride’s seamstress adds what is called a bustle when doing the alterations, which simply means attaching the train to the back of the dress so the bride may move freely at the reception.

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20. How long do I have to pick up my dress after it comes in?
What if I live out of town? We ask that you pick up your dress thirty days after receiving the postcard that your dress has come in. If you live out of town, we do offer shipping.

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21. How do I store my dress until my wedding?
Many places would be fine. Please avoid dampness, sunlight and smoke.

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Bridesmaids FAQs

1. Do you carry bridesmaid’s dresses?
Yes! Our store has a wide selection of bridesmaid’s dresses. We also carry mother of the bride dresses, flower girl dresses, shoes, jewelry, and accessories!

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2. If my bridesmaids live out of town, can I still order their dress through your store?
Yes, you can! We offer measurement cards for out of town bridesmaids. They simply fill out their information and mail or fax it back to us. It is that simple!

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3. How is the size determined for my bridesmaids?
Just like Bridal, we have measurement cards for each designer that we carry. We will take her bust, waist, and hips measurements and determine where she falls on the size chart. Gowns are made according to the size chart, not custom to her measurements. If she lives out of town we recommend that she have her measurements taken by the professional seamstress or alterations person who will alter her gown. Measurements should be taken under street clothes (clothing adds extra inches). Keep in mind that size runs differently than regular clothes, you will probably not order your normal size, Also, extra size charges apply to certain sizes, and if you are over 5’10” you may have to order extra length.

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4. How do I begin selecting bridesmaids dresses?
Once you have chosen your bridesmaids, consider their style and color preferences as well as their figure types. Princess and A-line styles are flattering on most body shapes, because the uninterrupted waist and long vertical seams are slimming. A fitted bodice with a ball gown skirt will compliment a tiny waist. We have a selection of over 1000 bridesmaids dresses to choose from.

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5. How do I choose a color for my bridesmaids’ dresses?
Choose a color that will compliment your bridal gown, and flatter your bridesmaids. Colors range in intensity from soft pastels such as pale pink, to deep muted colors like rose or champagne, to bright vibrant shades such as claret or ruby red. There are also many different fabrics to choose from the most popular choices are taffeta, satin, and georgette. Take into consideration time of year and location. What color is the carpet or walls? Will the color you are considering clash? These are just some general things to consider.

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6. When should I order my bridesmaids dresses?
Order your bridesmaids gowns 5-6 months in advance of the wedding.

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7. How long will it take for my bridesmaids dresses to be delivered?
Most bridesmaids gowns take anywhere from 3-6 months to come in depending on the manufacturer. We can get some dresses in as quickly as 5 weeks with a rush fee.

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8. What are the shipping options for bridesmaids gowns?
The entire bridesmaids party will be sent to one shipping address. We can only ship within the Continental USA and not within 50 miles of the store.

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9. Do bridesmaids really have to spend a lot on a dress they may only wear once?
The great news for bridesmaids is that the trend in bridesmaids has moved towards versatile gowns that can be worn again for any special occasion. Many designers offer simple clean lines, classic looks that are not as dated as the bridesmaids gowns of the past. The hottest trends in Bridesmaids include Tea-Length gowns or allowing your maids to choose from a selection of your favorite gowns. This way you get the color and gown you want, and they get the shape of gown that they feel the most flattered and comfortable in. You should definitely listen to your bridesmaids, but at the same time don’t lose sight of your overall picture.

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